Refund & Replacement Policy
This Refund & Replacement Policy outlines the conditions under which replacements are provided for purchases made through our website fuzo.in. Please read this policy carefully before making a purchase.
1. No Refund Policy
FUZO MERCHANDISE LLP follows a strict No Refund Policy. We do not issue refunds under any circumstances, including but not limited to:
- Change of mind after purchase
- Incorrect product ordered by the customer
- Products damaged due to customer handling after delivery
- Delay in delivery by courier partners (unless required by law)
However, we do offer replacements in the specific cases described below.
2. Replacement Policy (Defect-Based Only)
We offer a replacement only if the product is defective due to a manufacturing or supplier error. All replacements are issued strictly subject to verification by our quality assessment team.
3. Conditions for Eligible Replacement
A replacement may be approved only if:
- You inform us within 48 hours of delivery about the defect.
- The defect is confirmed to be from our end after internal evaluation.
- The product is unused and returned in its original packaging with all tags, accessories, and invoice.
If the defect is not due to manufacturing or handling from our end, the product will be returned to you without replacement.
4. How to Request a Replacement
To request a replacement, email us at info@FUZO.in with:
- Order number
- Clear photos/videos of the defect
- Photos of the packaging
- A short description of the issue
After receiving your request, our team will review the evidence and may ask for additional information if needed. If approved, we will arrange a replacement according to product availability.
5. Non-Eligible Cases
The following situations are not eligible for replacement:
- Damage caused by customer misuse, mishandling, or wear & tear
- Products without original packaging, tags, or invoice
- Requests made after the 48-hour reporting window
- Products damaged due to courier delays or force majeure events
- Surface-level variations, minor marks, or differences due to natural materials
6. Replacement Processing Timeline
Once approved, replacements are processed within 7–10 business days, subject to stock availability. If the product is out of stock, we will offer a replacement with an equivalent product of similar value.
7. Shipping for Replacements
- If the defect is verified as our fault, FUZO will cover return and replacement shipping costs.
- If the defect is not from our end, shipping charges for returning the product will be borne by the customer.
8. Final Decision
All replacement approvals are at the sole discretion of FUZO MERCHANDISE LLP after a complete evaluation of the product. Our decision will be final and binding.
9. Policy Updates
We may update this policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our Platform after such changes indicates acceptance of the revised policy.
10. Contact Us
For questions about this policy, email us at info@FUZO.in.